JOB OPENINGS FOR ETA .NET ANALYST & APPLICATION - SUPPORT-ANALYST AT DELOITTE IN BANGALORE/GURGAON/HYDERABAD/MUMBAI

Job openings in  Bangalore/gurgaon/hyderabad/mumbai. Deloitte is hiring candidates with BE/BTech/ME/MTech with Freshers-2 years experience for Eta .Net Analyst & Application - Support-analyst


JOBS DETAILS


COMPANY - Deloitte
ROLE - Eta .Net Analyst & Application - Support-analyst
QUALIFICATION - BE/BTech/ME/MTech 
EXPERIENCE - Freshers-2 years
LOCATION - Bangalore/gurgaon/hyderabad/mumbai. 

ABOUT COMPANY 👇

Deloitte Touche Tohmatsu Limite commonly referred to as Deloitte, is an international professional service network headquartered in London & England. Deloitte is the largest professional services network by revenue & number of professionals in the world and is considered one of the Big 4 accounting firms along with the KPMG & PricewaterhouseCoopers Deloitte provides audit, consulting, financial advisory, risk advisory, tax, & legal services with approximately 415,000 professionals globally. Controversies involving the firm, in addition to litigation surrounding a fews of its audits, have included its involvement in a potentially misleading report on the illicit tobacco trading in Australia,the fact that it suffered a major cyber attack which breached the client confidentiality as well as exposing extensive employee information in September 2017 In FY 2021, the network earned revenues of US$50.2 billion in aggregate. As the 2020, Deloitte is the 3rd largest privately-owned company in the United States, according to Forbes. The firm has sponsored a number of activities & events including the 2012 Summer Olympics.


JOB RESPONSIBILITY OF ETA .NET ANALYST

  • Ability to provide the actionable feedback, support & mentorship to junior team member
  • Good understanding of database architecture, data & table relationships, & to develop SQL queries, troubleshoot & resolve software issues, generate metrics, & other make necessary analysis
  • Strong problem solving skill
  • Functional understanding of agile methodology including testing
  • Experience writing requirements & authoring, planning & executing testing 
  • Experience working in a virtual environment, including working with onshore & US-based in team member
  • Experience with enterprise software/solution support 
  • Organization information & conduct analysis to clarify the problem & it root cause
  • Technical aptitude to dig deep into the troubleshooting issues & building supplemental solution where the OTS software solution is not sufficient for the Deloitte project teams
  • Ability to build utilities or accelerators provide solutions to the automate any recurring activities

JOB RESPONSIBILITIES OF APPLICATION - SUPPORT-ANALYST

  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold or quality scores and etc. Zero RED light call for entire years Understanding on the above metrics is mandate
  • Manage multiple support mailboxes & respond the emails
  • Report & record any news defects on all application
  • Basis ITIL concept of Incident, problem and change management's is must
  • Customer handling skill Calls etiquette
  • End-to-End ticket management's
  • Client value add, prioritization of issues, VIP support & calculating business impact are basic expectation from the persons who would work in this role
  • Triage & troubleshoot issue reported on all applications.
  • Adhering to SLAs like response time of the email and  chat. ASA for calls and etc
  • Process incoming service requests, incidents & change requests & formulate appropriately responses
  • Experience in the managing voice and non voice support 

INTERESTED CANDIDATES CAN CLICK ON THE APPLY BUTTON BELOW👇

CLICK HERE TO APPLY ETA .NET Analyst (Bangalore/Gurgaon/Hyderabad/Mumbai) [1-2 years]

CLICK HERE TO APPLY Application - Support-Analyst (Hyderabad) [Freshers - 2 years]

DISCLAIMER

The Recruitment Information Provided in this site is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.  


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